Privacy Policy

KleanLuxe is a London cleaning company with three services: AirLuxe (short-let and Airbnb turnovers), OmniaLuxe (offices, builders’ cleans, retail and hospitality) and EliteLuxe (private homes). This policy explains what personal information we collect through kleanluxe.com, our apps and our services, and how we look after it.

KleanLuxe is the “data controller” for your information. That means we decide how it is used and we are responsible for protecting it.

Company

[Registered company name], registered in England and Wales, company number [number]

Registered address

[address]

ICO registration number

[number]

Privacy questions

enquiries@kleanluxe.com · 020 3866 0830

We only collect what we need to deliver and run our services.

Photos. Our cleaners take before-and-after photos and fill in checklists at each clean. These show the property, not people. We ask our team not to photograph anyone or any personal documents.

We do not knowingly collect special category data (such as health information). Please do not include it in messages to us.

UK data protection law says we must have a lawful reason for each use of your information. These are ours.

We do not sell your information, and we do not use it for advertising.

We share information only with companies that help us run the service, and only what each one needs. They act on our instructions and must keep it safe.

We may also share information with our professional advisers, insurers, or the police or regulators where the law requires it. If KleanLuxe is ever sold or merged, your information may pass to the new owner under this policy.

Outside the UK. Some of these companies store data in the United States or elsewhere. When they do, we rely on UK-approved safeguards, such as the UK-US data bridge or the UK International Data Transfer Agreement, so your information gets the same level of protection.

We keep information only as long as we have a real reason to, then delete it.

Cookies are small files a website stores on your device. We use two kinds.

When you first visit, a banner asks whether you accept analytics cookies. Google Analytics only runs if you click Accept. You can change your choice at any time with the Cookie settings link in the footer. Rejecting analytics doesn’t affect how the site works.

We don’t use advertising cookies, and we don’t share analytics data with Google for advertising.

Our coverage map uses OpenStreetMap, which may receive your device’s IP address to load the map.

You have the right to:

• get a copy of the information we hold about you
• ask us to correct anything that’s wrong
• ask us to delete your information, where we don’t need to keep it for a legal reason
• object to us using it, or ask us to limit how we use it
• ask us to send your information to you or another company in a common format
• withdraw consent at any time, where we rely on consent (such as the newsletter)

To use any of these, email enquiries@kleanluxe.com. We will reply within one month and won’t usually charge.

We use encrypted connections, restrict who can see access codes to the cleaners assigned to that job, and limit admin access to staff who need it. If a data breach puts you at risk, we will tell you and the Information Commissioner’s Office (ICO) as the law requires.

Our services are for adults. We don’t knowingly collect information from anyone under 18.

If we make important changes, we’ll update the date at the top and tell account holders by email.

If you’re unhappy with how we’ve handled your information, please contact us first at enquiries@kleanluxe.com. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.